Customer Success Manager
About Job
Tribute is a service for monetizing content on Telegram. Our creators earn money through paid subscriptions, donations, tips and digital products. We have over 10,000 creators, including household names and influencers with large audiences. We are continuously developing our product and aiming to become the leading monetization platform on Telegram. Access to Telegram’s vast user base provides huge potential for Tribute’s growth as more and more creators want to harness the benefits of blockchain and web3. Tribute is building exciting new features enabling users to sell both digital and physical products. We have around 1 million active users per month interacting with our Telegram bot. Over 57,000 verified creators are already part of our platform. Many of them have an audience of several million users. We’re actively growing and exploring new directions for our business. We are currently looking for a Customer Success Manager to help our top creators achieve their goals by providing personalized support and fostering strong, long-term relationships with our platform.
RESPONSIBILITIES
- Communication with top creators: handle creator requests, collect feedback, invite creators for testing. Analytics: monitor creators’ revenue (increase/decrease), identify and communicate with creators to clarify reasons. Development and proposal of new platform tools, including involving creators in marketing activities such as podcasts and advertising. Cross-selling tools to creators: analyze creators’ content and recommend new platform tools to help increase revenue. Communication with the product team: gather and deliver feedback about required features, bugs, etc., to the product team.
REQUIREMENTS
- At least 2 years of experience as a Customer Success Manager, Account Manager, or Sales Manager. Experience working with analytical tools (Grafana, CRM). Strong analytical mindset for tracking and understanding creators’ activity dynamics. Excellent soft skills (ability to connect with any creator, stress resilience). Ability to adapt to the dynamic environment of a startup. English language proficiency – at least B2. Experience in content platforms, streaming services, or agencies is a plus.
WE OFFER
- Our business is growing at an exponential scale. Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product. Be based remotely. Compensation for medical expenses. Provision of necessary equipment. 20 working days of paid vacation annually. 14 days of paid sick leave to support your health and recovery when needed. Access to internal English courses for continuous learning and improvement in language skills. Tribute is an equal opportunity employer.
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